What is the delivery fee?

We have partnered with a third-party refrigerated delivery service. This ensures that our freshly baked products are transported to you in a temperature-controlled vehicle. Orders are refrigerated from our kitchen and transported safely to your door for many regions in NSW, ACT, Brisbane Metro and Melbourne Metro.

 

Sydney Metro

 

 $17.50

Blue Mountains, Central Coast, Hunter Region, Newcastle, Singleton,
Southern Highlands, Sydney South West, Wollongong, Sydney Regional

 

 $22.50

Bathurst, Bowral, Canberra, Coffs Harbour, Cowra, Dubbo, Forbes, Goulburn, Griffith, Lithgow,
Mudgee, Nowra, Orange, Port Macquarie, South Coast, Taree. 

Brisbane Metro 

Melbourne Metro 

 $25.00

 

We decided not to inflate our product pricing to absorb delivery costs. The price you pay online for an item is the same as in-store; we are a small business, and this is the only way to offer our customers delivery. Delivery is outsourced to a refrigerated transport company that delivers to your home or workplace by a refrigerated fleet of vehicles.

What days will deliveries take place?

Deliveries occur two times a week:

NSW and ACT –  Wednesday and Saturday, except on national public holidays.

Melbourne Metro and Brisbane Metro – Thursday and Sunday, except on national public holidays.

Delivery days vary depending on the region/postcode (see below for your region’s delivery and order cut-off days).

Orders close at 6 am five days before delivery and two days before pickup dates unless the delivery quota has been reached. 

Delivery day Order Deadline Delivery is available to these regions
Wednesday 6 am Friday* Sydney Metro, Sydney Regional, Sydney Southwest,
South Coast, Nowra, Goulburn, Bowral, Orange, Lithgow,
Bathurst, Central Coast, Wollongong, Newcastle,
Hunter Region, Singleton, Canberra Metro and Blue Mountains.
Saturday 6 am Monday* Sydney Metro, Sydney Regional,
Canberra Metro, Canberra Regional, Griffith, South Coast,
Southern Highlands, Nowra, Goulburn, Bowral, Orange,
Lithgow, Bathurst, Central Coast, Wollongong, Newcastle,
Hunter Region and Singleton.

 

Delivery day Order Deadline Delivery is available to these regions
Thursday 6 am Friday* Brisbane Metro 
Sunday 6 am Monday* Melbourne Metro 

What areas do you deliver to?

Postcodes listed below indicate that you can place an order and have your delivery fee calculated.

Sydney Metro postcodes:
2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043,2044, 2045, 2046, 2047,2048, 2049, 2050, 2052, 2060, 2061, 2062, 2063,2064, 2065, 2066,
2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076,2084, 2085, 2086, 2087, 2088, 2089, 2090, 2091, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2123, 2125, 2126, 2127, 2128, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2139, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2747, 2748, 2749, 2750, 2751, 2759, 2760, 2761, 2762, 2763, 2766, 2767, 2768, 2769, 2770, 9997, 9998 and 9999.

Sydney Southwest postcodes covered:
2167, 2179, 2557, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2568, 2569 and 2570.

Sydney Regional postcodes covered:
2077, 2079, 2080, 2081, 2082, 2083, 2156, 2157, 2158, 2159, 2555, 2556, 2745, 2752, 2753, 2754, 2756, 2757, 2765, 2773, 2774, 2775, 2776, 2777, 2778 and 2765.

Blue Mountains region postcodes covered:
2752, 2753, 2754, 2756, 2757, 2758, 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783, 2784, 2785 and 2786.

Central Coast region postcodes covered:
2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264 and 2265.

Newcastle, Port Macquarie, Coffs Harbour, Singleton and Taree region postcodes covered:
2267, 2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2309, 2312, 2318, 2322, 2325, 2327, 2328, 2330, 2333, 2334, 2335, 2336, 2337, 2338, 2339, 2340, 2343, 2344, 2350, 2352, 2353, 2358, 2423, 2426, 2427, 2428, 2429, 2430, 2431, 2439, 2440, 2441, 2443, 2444, 2445, 2446, 2447, 2448, 2449, 2450, 2452, 2454, 2456. 

Newcastle Regional postcodes covered:
2315, 2316, 2317, 2318, 2319, 2320, 2321, 2322, 2323, 2324 and 2326.

Wollongong region postcodes covered:
2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2525, 2526, 2527, 2528, 2529, 2530 and 2533.

Southern Highlands region postcodes covered:
2571, 2572, 2573, 2574, 2576, 2577, 2578, 2579

South Coast Regional – Nowra region postcodes covered:
2549, 2536, 2550, 2037, 2546, 2535, 2540, 2541, 2539 and 2534

Bathurst, Cowra, Dubbo postcodes covered:
2794, 2795, 2799, 2820 and 2830

Canberra Metro postcodes covered:
2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2608, 2609, 2610, 2611, 2612, 2614, 2615, 2616, 2617, 2618, 2619, 2620, 2900, 2902, 2903, 2904, 2905, 2906, 2911, 2912, 2913 and 2914.

Canberra Regional and Griffith postcodes covered:
2621, 2622, 2630, 2680 and 2705.

Brisbane Metro postcodes covered:
4000, 4004, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4037,4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4072, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104,4105,4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114,4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4300, 4301, 4303, 4304, 4305, 4306, 4500, 4501, 4502, 4503, 4505, 4506, 4508, 4509. 

Melbourne Metro postcodes covered:

3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3093, 3094, 3095, 3096, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3155, 3156, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3204, 3205, 3206, 3207, 3800, 3802, 3804, 3805, 3806, 3807, 3808, 3809, 3810, 3910, 3975, 3976, 3977, 3978, 3980. 

 

When can I expect my delivery to arrive?

Refrigerated deliveries are scheduled between 8 AM and 6 PM. The evening before your delivery, you will receive a text message with a tracking number. If you have any special instructions, please include them with your order.

If you are not home or choose not to answer the door at the time of delivery, your order will be left at your front door. Please ensure that you do not order refrigerated products if no one will be available to receive them. Additionally, make sure that the location where the delivery will be placed is safe from pests and insects.

Delivery may occasionally be delayed due to traffic or weather conditions. Unfortunately, we cannot accommodate specific delivery times, as we do not handle the deliveries directly.

If this schedule does not work for you, you have the option to choose an earlier delivery date, provide a different delivery address, or arrange for a pick-up at either Sydney CBD Bakery and Café or Alexandria Bakery Café. Please give at least 48 hours’ notice for these arrangements.

What if I live outside of the delivery area?

Please email orders@wholegreenbakery.com.au with your address; we will then see if we can arrange a delivery to you.

How do I organise a delivery from interstate/overseas for someone in Sydney?

You can order via our website with your “recipient’s” name, address, postcode, and mobile number. Please use your email address to receive the order confirmation from us. The person receiving the order will not get a copy of the invoice; they will only receive a packing slip with what is included and no costs listed. Credit card payments via our website can be processed using any major credit card. 

How will my delivery be packed?

We typically pack orders in one large box or multiple boxes for bulk purchases to minimize packaging and reduce our carbon footprint. All items are made fresh and are suitable for consumption within a few days or can be frozen for up to three months. Please note that the items will not be frozen upon delivery, and we do not include ice packs. Therefore, it’s best to bring them inside as soon as they arrive.

How should I store my products?

We recommend storing your Wholegreen Bakery items in the refrigerator for up to three days from the collection date. If you choose to freeze any items, please defrost them in the fridge the night before you plan to consume them.

Our breads will remain fresh at room temperature for three days. If you plan to freeze the bread, be sure to slice it before doing so. Most of our products can be frozen for up to three months from the date of production.

How should I heat my products?

For our individual pies, quiches, spanakopitas, and sausage rolls, we recommend preheating your fan-forced oven to 170 degrees Celsius. Place the refrigerated item onto a tray and heat in the oven for 8 to 10 minutes.

For our family-sized items, we also recommend preheating your fan-forced oven to 170 degrees Celsius. Place the refrigerated item onto a tray and heat in the oven for 15 to 20 minutes.

We include a product heating and handling guide with your delivery.

What if the product I want to order is not on the menu?

We offer a wide range of products available for online ordering. However, some items are only available in-store due to their delicate nature, limited production days, or short shelf life. While we would love to provide every product for delivery, we want to ensure that nothing is damaged in transit or arrives in unacceptable condition.

For this reason, certain products are available for pickup only, while others can only be purchased in-store. Our shop offers sandwiches, salads, chouquettes, frozen products, and beverages exclusively for takeaway.

What do I do if there is something wrong with my order?

We have several procedures in place to minimize the risk of missing items. All care is taken when preparing your order, but there are rare occasions when items may get damaged in transit. If you’ve been charged incorrectly or have an issue with your order, please get in touch with us via email orders@wholegreenbakery.com.au or call us on 02 8197 0002, and we will resolve this as soon as possible.

Cancellations and refunds

An order can only be canceled in writing via email to orders@wholegreenbakery.com.au and must be done at least 48 hours before the scheduled collection or delivery date. If a client cancels within 48 hours of the pickup or delivery time, the order must be paid in full and will be considered non-refundable. We strongly encourage our customers to verify all order details and notify us as soon as possible if a cancellation is necessary.

Refunds may not be issued in the event of calamity, natural disasters, riots, force majeure, or other situations beyond Wholegreen Bakery’s control.

Without limiting your rights under Australian consumer law:

  1. If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion.
  2. If the problem is minor, you are entitled to a replacement

Please note that we cannot provide a refund for change of mind or taste preference after payment has been processed.