What is the delivery fee?
We have partnered with a 3rd party refrigerated delivery service. This ensures that our freshly baked products are transported to you in a temperature-controlled vehicle. Orders are refrigerated from our kitchen and transported safely to your door for many regions in NSW.
|Blue Mountains, Central Coast, Hunter Region, Newcastle, Singleton, Southern Highlands, Sydney South West, Wollongong, Sydney Regional||$22.50|
|Bathurst, Bowral, Canberra, Cowra, Dubbo, Forbes, Goulburn, Griffith, Lithgow, Mudgee, Nowra, Orange, Port Macquarie, South Coast, Taree, Yass||$25.00|
We decided to not inflate our product pricing to absorb delivery costs. The price you pay online for an item is the same price as in-store; we are a small business and this is the only way we can manage to offer our customers delivery. Delivery is outsourced to a refrigerated transport company that drops to your home or workplace by a refrigerated fleet of vehicles.
What days will deliveries take place?
Deliveries occur two times a week, on Wednesday and Saturday, except on national public holidays. Delivery days vary depending on the region/postcode ( see below for you region’s delivery day and cut-off day for orders).
Orders close at 6am two days before delivery and pickup dates unless delivery quota has been reached.
|Delivery day||Orders Deadline||Delivery available to these regions|
|Wednesday||6am Monday||Sydney Metro, Sydney Regional, Sydney Southwest, Canberra Metro, Canberra Regional, South Coast, Nowra, Goulburn, Bowral, Orange, Lithgow, Bathurst, Central Coast, Wollongong, Newcastle, Hunter Region, Singleton, Southern Highlands, Blue Mountains|
|Saturday||6am Thursday||Sydney Metro, Sydney Regional, Sydney Southwest, Canberra Metro, Canberra Regional, South Coast, Nowra, Goulburn, Bowral, Orange, Lithgow, Bathurst, Central Coast, Wollongong, Newcastle, Hunter Region, Singleton, Southern Highlands.|
What areas do you deliver to?
Postcodes listed below indicate that you can place an order and have your delivery fee calculated.
Sydney Metro postcodes:
Sydney Southwest postcodes covered:
Sydney Regional postcodes covered:
2077, 2079, 2080, 2081, 2082, 2083, 2156, 2157, 2158, 2159, 2555, 2556, 2745 and 2765.
Blue Mountains region postcodes covered:
2752, 2753, 2754, 2756, 2757, 2758, 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783, 2784, 2785 and 2786.
Central Coast region postcodes covered:
2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264 and 2265.
Newcastle, Port Macquarie, Singleton and Taree region postcodes covered:
2267, 2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2309, 2312, 2318, 2322, 2325, 2327, 2330, 2333, 2334, 2335, 2336, 2337, 2338, 2339, 2340, 2343, 2344, 2350, 2352, 2353, 2358, 2423, 2426, 2427, 2428, 2429, 2430, 2439, 2443, 2444, 2445 and 2446.
Newcastle Regional postcodes covered:
2315, 2316, 2317, 2318, 2319, 2320, 2321, 2322, 2324 and 2326.
Wollongong region postcodes covered:
2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2525, 2526, 2527, 2528, 2529, 2530 and 2533.
South Coast Regional – Nowra region postcodes covered:
2549, 2536, 2550, 2037, 2546, 2535, 2540, 2541, 2539 and 2534
Bathurst, Cowra, Dubbo postcodes covered:
2794, 2795, 2820, 2930,
Canberra Metro, Canberra Regional, Yass and Griffith postcodes covered:
2581, 2582, 2583, 2584, 2585, 2586, 2587, 2588, 2590, 2594, 2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2608, 2609, 2610, 2611, 2612, 2614, 2615, 2616, 2617, 2618, 2619, 2620, 2621, 2622, 2630, 2650, 2651, 2652, 2653, 2661, 2663, 2680, 2705, 2720, 2722, 2726, 2729, 2900, 2902, 2903, 2904, 2905, 2906, 2911, 2912, 2913 and 2914.
When can I expect my delivery to arrive?
Refrigerated deliveries are due to take place between 8am-6pm. You will receive a text message in the night before your delivery with a tracking number to notify you when to expect your delivery. If there are special delivery instructions, please ensure you note them in your order. Orders will be left at your front door if you’re not home or choose to not answer the door. In rare cases, unforeseeable delays can be caused by extreme traffic, or weather so your order might arrive later than 6pm. Unfortunately, we cannot accommodate requests to deliver at a particular time of the day as we don’t personally deliver your orders and so, cannot control the time they arrive. Your alternative is to have the delivery a day earlier, to a different address or organize to pickup your order from one of our stores: Waverley Bakery and Café , Sydney CBD Bakery and Café or Alexandria Kitchen. The minimum of 48 hours notice applies for pick-ups/ click and collect as well.
What if I live outside of the delivery area?
Please email email@example.com and tell us your address; we will look into whether we can organise a delivery to you.
How do I organise a delivery from interstate/overseas for someone in Sydney?
You can place an order via our website with your “recipient’s” name, address, postcode and mobile number. Please use your own email address so that you can receive the order confirmation from us. The person receiving the order will not a get a copy of the invoice, they will only receive a packing slip in their order with what is included and no costs listed. Payment via credit card via our website can be processed for VISA, Mastercard and American Express cards.
How will my delivery be packed?
We normally pack orders in one large box (or multiple boxes if you are buying in bulk) to minimise packaging and our carbon footprint. All items will be freshly made, suitable for you to consume in the next few days or freeze up to three months. The items will not be frozen and we do not include ice packs, so they are best to be taken inside as soon as they are delivered.
How should I store my products?
We recommend keeping your Wholegreen Bakery items refrigerated for up to three days from the collection date. If you freeze any of the items, defrost them in the fridge the night before consumption.
Our breads will stay fresh at room temperature for three days. If you’re going to freeze the bread, ensure you slice it before you freeze it. Most of our products can be frozen for up to three months from date of production (frittata is the only exception).
How should I heat my products?
For our individual pies, quiches and pasties we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 8-10 minutes.
For our family pies and quiches we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 15-20 minutes.
What if the product I want to order is not on the menu?
We have a wide range of products available to order online. However, we have other items only available in store due to their delicate nature, limited production days or short shelf life. As much as we would love to offer you every product for delivery, we would hate for any items to be damaged in transit or arrive in a less than acceptable state. For this reason there are some products as pickup only and other products that are in store purchases only. Items that are only available to takeaway from our shop include: sandwiches, salads, fruit Danish ( weekends only) , orange and hazelnut scroll ( weekends only) , pizzettas ( weekends only), chouquettes, frozen products and beverages.
What do I do if there is something wrong with my order?
We have several procedures in place to minimize the risk of any missing items. All care is taken when preparing your order but there are the rare occasions that items may get damaged in transit. If you’ve been charged incorrectly or have an issue with your order, please get in touch with us via email firstname.lastname@example.org or call us on 02 8197 0002 and we will get this resolved as soon as possible for you.
Cancellations and refunds
An order may be cancelled only in writing via email to email@example.com with a minimum of 48 hours before the collection/delivery date. If a client cancellation occurs within 48 hours of pickup/delivery, the order is payable in full and is considered non-refundable. We strongly encourage our customers to verify all information and inform us as soon as possible when a cancellation is needed.
In case of calamity, natural disaster, riots, Force Majeur or other events outside of Wholegreen Bakery’s control, a refund may not be issued.
Without limiting your rights under Australian consumer law:
- If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion; and
- if the problem is minor, you are entitled to a replacement
We are unable to provide a refund for change of mind or taste preference after we have processed your payment.