What is the delivery fee?

We have partnered with a 3rd party national refrigerated delivery service. This ensures that our freshly baked products are transported to you in a temperature-controlled vehicle. Orders are refrigerated from our kitchen and transported safely to your door for most regions in NSW/ACT.

Sydney Metro	$15
Blue Mountains/Canberra Metro/ Central Coast/Newcastle/Wollongong Dubbo/Forbes/Griffith/Tamworth/Orange	$20
Armidale/Parkes/Mudgee/Bathurst/Coffs Harbour Newcastle Regional/ACT South Coast – Cooma	$23

We decided to not inflate our product pricing to absorb delivery costs. The price you pay online for an item is the same price as in-store; we are a small business and this is the only way we can manage to offer our customers delivery. Delivery is outsourced to a refrigerated transport company that drops to your home or workplace by a HACCP certified fleet of vehicles.

What days will deliveries take place?

There are deliveries happening three times a week on Tuesday, Wednesday and Friday. There are different postcode/region schedules for deliveries:

Delivery day	Orders Deadline	Delivery available to these regions
Tuesday	3pm Sunday	Sydney Metro, Canberra Metro, Central Coast, Newcastle, Newcastle Regional and Wollongong Coast
Wednesday	3pm Monday	Sydney Metro, Canberra Metro, ACT South Coast/Cooma and ACT/NSW Sth West Border, Bathurst/Orange, Blue Mountains, Coffs Harbour, Dubbo/Forbes, Griffith, Mudgee, Tamworth/Armidale
Friday	3pm Wednesday	Sydney Metro, Canberra Metro, Central Coast, Newcastle, Newcastle Regional, Wollongong Coast, ACT South Coast/ Cooma and ACT/NSW Sth West Border

What areas do you deliver to?

Postcodes listed below indicate that you can place an order and have your delivery fee calculated.

Sydney metro postcodes:
2000, 2001, 2002, 2004, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2052, 2055, 2057, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2123, 2124, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2139, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2176, 2177, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2215, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2234, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2178, 2555, 2556, 2557, 2745, 2747, 2748, 2749, 2752, 2753, 2754, 2756, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769 and 2770

Bathurst/Orange postcodes:
2795 and 2800

Blue Mountains postcodes:
2750 (Leonay, Emu Plains, Emu Plains), 2756 (Sackville North) 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783, 2784, 2785, 2786 and 2790

Central Coast postcodes:
2081, 2082 (Berowra Heights), 2083 Brooklyn, Mooney Mooney and Cheero Point, 2159 Fiddletown, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264, 2265, 2267, 2280 Belmont South, Croudace Bay and Marks Point, 2281 and 2283 Arcadia Vale

Coffs Harbour postcodes:
2477, 2448, 2450 and 2452

Dubbo/Forbes postcodes:
2820, 2830, 2850, 2866, 2870 and 2871

Griffith postcodes:
2680 and 2705

Mudgee postcodes:
2848 Clandulla and Kandos,
2850 Aarons Pass, Apple Tree Flat, Bombira, Burrundulla, Caerleon, Cudgegong, Cullenbone, Galambine, Ilford, Menah, Milroy, Mount Frome, Mudgee, Mullamuddy, Putta Bucca, Riverlea, Running Stream, Spring Flat, Wilbetree and Lue

Newcastle postcodes:
2264, 2265, 2267, 2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2318 and 2322

Newcastle regional postcodes:
2312, 2324, 2340, 2423, 2426, 2428, 2430, 2439, 2440, 2443, 2444, 2446 and 2747

Wollongong/South Coast postcodes:
2233, 2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2520, 2522, 2525, 2526, 2527, 2528, 2529, 2530, 2533, 2534, 2535, 2538, 2539, 2540, 2541, 2568, 2569, 2570, 2571, 2572, 2573, 2574, 2575, 2576, 2577 and 2579 Marulan

ACT South Coast – Cooma postcodes:
2536, 2537, 2545, 2550, 2620, 2622, 2626 and 2630

Canberra postcodes:
2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2609, 2611, 2612, 2614, 2615, 2617, 2618, 2619, 2620, 2621, 2900, 2902, 2903, 2904, 2905, 2906, 2911, 2912, 2913 and 2914

MCS South West Border postcodes:
2580, 2581, 2582, 2650, 2651 Forest Hill and Wagga Wagga RAAF, 2652 Gumly Gumly and Uranquinty, 2661 Kapooka, 2663 Junee and Marinna, 2678, 2722 Gundagai and South Gundagai

If you do not see your postcode listed above, please email us at orders@wholegreenbakery.com.au with your delivery inquiry.

When can I expect my delivery to arrive?

Refrigerated deliveries are due to take place between 8am-5pm. You’ll receive a text message the night before your delivery date, a second text when the delivery truck is on its way to you and then a third to notify you that your products have been delivered. If there are special delivery instructions, please ensure you note them in your order. Orders will be left at your front door if you’re not home or choose to not answer the door. In the rare instance of extreme traffic, unforeseeable delays or weather could mean your order may arrive later in the day. As we don’t personally delivery your orders, we cannot control the time that they arrive. If you request that your order needs to arrive by a particular time in the day, unfortunately we cannot accommodate those requests. Your alternative is to have the delivery a day earlier, to a different address or organise to pickup your order from one of our stores (with at least 48 hours notice).

What if I live outside of the delivery area?

Please email orders@wholegreenbakery.com.au and tell us your address; we will look into whether we can organise a delivery to you.

How do I organise a delivery from interstate/overseas for someone in Sydney?

You can place an order via our website with your recipients name, address and mobile number. Please use your own email address so that you can receive the order confirmation from us. Payment via credit card via our website can be processed for VISA, Mastercard and American Express cards.

How will my delivery be packed?

We normally pack orders in one large box (or multiple boxes if you are buying in bulk) to minimise packaging and our carbon footprint. All items will be freshly made, suitable for you to consume in the next few days or freeze up to three months. The items will not be frozen or have ice packs, so they are best to be taken inside as soon as they arrive.

How should I store my products?

We recommend keeping your Wholegreen Bakery items refrigerated for up to three days from the collection date. If you freeze any of the items, defrost them in the fridge the night before consumption.

Our breads will stay fresh at room temperature for three days. If you’re going to freeze the bread, ensure you slice it before you freeze it. Most of our products can be frozen for up to three months from date of production (frittata is the only exception).

How should I heat my products?

For our individual pies, quiches and pasties we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 8-10 minutes.

For our family pies and quiches we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 15-20 minutes.

What if the product I want to order is not on the menu?

We have a wide range of products available to order online. However, we have other items only available in store due to their delicate nature, limited production days or short shelf life. As much as we would love to offer you every product for delivery, we would hate for any items to be damaged in transit or arrive in a less than acceptable state. For this reason there are some products as pickup only and other products that are in store purchases only. Items that are only available to takeaway from our shop include: sandwiches, salads, pain au chocolat, fruit danish, chocolate caramel twist, cheese twist, pizzettas, chouquettes, frozen products and beverages.

What do I do if there is something wrong with my order?

We have several procedures in place to minimise the risk of any missing items. All care is taken when preparing your order but there are the rare occasions that items may get damaged in transit. If you’ve been charged incorrectly or have an issue with your order, please get in touch with us via email orders@wholegreenbakery.com.au or call us on 0400 083 040 and we will get this resolved as soon as possible for you.

Cancellations and refunds

An order may be cancelled only in writing via email to orders@wholegreenbakery.com.au with a minimum of 48 hours before the collection/delivery date. If a client cancellation occurs within 48 hours of pickup/delivery, the order is payable in full and is considered non-refundable. We strongly encourage our customers to verify all information and inform us as soon as possible when a cancellation is needed.
In case of calamity, natural disaster, riots, Force Majeur or other events outside of Wholegreen Bakery’s control, a refund may not be issued.

Without limiting your rights under Australian consumer law:

1. If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion; and
   
2. if the problem is minor, you are entitled to a replacement

We are unable to provide a refund for change of mind or taste preference after we have processed your payment.