What is the delivery fee?

We have partnered with a 3rd party national refrigerated delivery service. This ensures that our freshly baked products are transported to you in a temperature-controlled vehicle. Orders are refrigerated from our kitchen and transported safely to your door for most regions in NSW/ACT.

Sydney Metro	$17.50
Blue Mountains/Central Coast/Wollongong	$22.50
Newcastle	$25.50
Canberra/South Coast/Nowra/Goulburn/Bowral	$35.50

We decided to not inflate our product pricing to absorb delivery costs. The price you pay online for an item is the same price as in-store; we are a small business and this is the only way we can manage to offer our customers delivery. Delivery is outsourced to a refrigerated transport company that drops to your home or workplace by a refrigerated fleet of vehicles.

What days will deliveries take place?

There are deliveries happening four times a week on Tuesday, Wednesday, Thursday and Friday. There are different postcode/region schedules for deliveries:

Delivery day	Orders Deadline	Delivery available to these regions
Tuesday	12pm Saturday	Sydney Metro, Far Northern Beaches, Newcastle, Hunter region, Canberrra, South Coast/Nowra, and South Wollongong
Thursday	12pm Tuesday	Sydney Metro (excluding far Northern Beaches), Blue Mountains, Central Coast, Canberra, South Wollongong and South Coast/Nowra
Friday	12pm Wednesday	Sydney Metro, Far Northern Beaches, Newcastle, Bowral, Wollongong North, Wollongong South and Canberra.

What areas do you deliver to?

Postcodes listed below indicate that you can place an order and have your delivery fee calculated.

Sydney Metro postcodes:
2000, 2001, 2002, 2004, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2052, 2055, 2057, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2123, 2124, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2139, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2215, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2555, 2556, 2557, 2558, 2559, 2560, 2563, 2564, 2565, 2566, 2567, 2745, 2747, 2748, 2749, 2750, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769 and 2770.

Blue Mountains region postcodes covered:
2752, 2753, 2754, 2756, 2757, 2758, 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783 and 2784.

Central Coast region postcodes covered:
2080, 2081, 2082, 2083, 2086, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264 and 2285.

Newcastle region postcodes covered:
2264, 2265, 2267, 2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2318 and 2322.

Hunter region postcodes covered:
2320, 2323 and 2324.

Wollongong region postcodes covered:
2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2525, 2526, 2527, 2528, 2529 and 2530.

South Coast – Nowra region postcodes covered:
2533, 2534, 2535, 2540, 2541, 2574, 2575, 2576, 2577 and 2579.

Canberra postcodes:
2580, 2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2609, 2611, 2612, 2614, 2615, 2617, 2619, 2620, 2900, 2902, 2903, 2904, 2905, 2906, 2911, 2913 and 2914.

When can I expect my delivery to arrive?

Refrigerated deliveries are due to take place between 9am-6pm. With the current lockdown there have been an increase of home deliveries which is causing some deliveries arrive as late as 8pm. You’ll receive a text message to notify you that your products have been delivered. If there are special delivery instructions, please ensure you note them in your order. Orders will be left at your front door if you’re not home or choose to not answer the door. In the rare instance of extreme traffic, unforeseeable delays or weather could mean your order may arrive later in the day. As we don’t personally delivery your orders, we cannot control the time that they arrive. If you request that your order needs to arrive by a particular time in the day, unfortunately we cannot accommodate those requests. Your alternative is to have the delivery a day earlier, to a different address or organise to pickup your order from one of our stores (with at least 48 hours notice).

What if I live outside of the delivery area?

Please email orders@wholegreenbakery.com.au and tell us your address; we will look into whether we can organise a delivery to you.

How do I organise a delivery from interstate/overseas for someone in Sydney?

You can place an order via our website with your recipients name, address, postcode and mobile number. Please use your own email address so that you can receive the order confirmation from us. The person receiving the order will not a get a copy of the invoice, they will only receive a packing slip in their order with what is included and no costs listed. Payment via credit card via our website can be processed for VISA, Mastercard and American Express cards.

How will my delivery be packed?

We normally pack orders in one large box (or multiple boxes if you are buying in bulk) to minimise packaging and our carbon footprint. All items will be freshly made, suitable for you to consume in the next few days or freeze up to three months. The items will not be frozen or have ice packs, so they are best to be taken inside as soon as they arrive.

How should I store my products?

We recommend keeping your Wholegreen Bakery items refrigerated for up to three days from the collection date. If you freeze any of the items, defrost them in the fridge the night before consumption.

Our breads will stay fresh at room temperature for three days. If you’re going to freeze the bread, ensure you slice it before you freeze it. Most of our products can be frozen for up to three months from date of production (frittata is the only exception).

How should I heat my products?

For our individual pies, quiches and pasties we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 8-10 minutes.

For our family pies and quiches we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 15-20 minutes.

What if the product I want to order is not on the menu?

We have a wide range of products available to order online. However, we have other items only available in store due to their delicate nature, limited production days or short shelf life. As much as we would love to offer you every product for delivery, we would hate for any items to be damaged in transit or arrive in a less than acceptable state. For this reason there are some products as pickup only and other products that are in store purchases only. Items that are only available to takeaway from our shop include: sandwiches, salads, pain au chocolat, fruit danish, chocolate caramel twist, cheese twist, pizzettas, chouquettes, frozen products and beverages.

What do I do if there is something wrong with my order?

We have several procedures in place to minimise the risk of any missing items. All care is taken when preparing your order but there are the rare occasions that items may get damaged in transit. If you’ve been charged incorrectly or have an issue with your order, please get in touch with us via email orders@wholegreenbakery.com.au or call us on 0400 083 040 and we will get this resolved as soon as possible for you.

Cancellations and refunds

An order may be cancelled only in writing via email to orders@wholegreenbakery.com.au with a minimum of 48 hours before the collection/delivery date. If a client cancellation occurs within 48 hours of pickup/delivery, the order is payable in full and is considered non-refundable. We strongly encourage our customers to verify all information and inform us as soon as possible when a cancellation is needed.
In case of calamity, natural disaster, riots, Force Majeur or other events outside of Wholegreen Bakery’s control, a refund may not be issued.

Without limiting your rights under Australian consumer law:

1. If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion; and
   
2. if the problem is minor, you are entitled to a replacement

We are unable to provide a refund for change of mind or taste preference after we have processed your payment.