Click & Collect ordering
Click & Collect orders are to be placed and paid for on our website with at least two days notice. Our stores can get extremely busy, so we are unable to take future dated orders in store so this is the best way for us to capture all necessary details. Once orders are placed they can be prepared and ready for pickup up on your desired date during business hours. All items are made fresh to order, including our bread which means we need the two days to prepare your order.
Our Waverley bakery is located at 24 Arden St, Waverley NSW 2024
Our Alexandria kitchen (click & collect only) is located at 25 McCauley St, Alexandria NSW 2015
Our CBD Café is located in the foyer of 257 Clarence Street Sydney NSW 2000 (temporarily closed until 1st February 2022 due to COVID-19)
| Pickup day | Orders Deadline | Pickup available from |
|---|---|---|
| Monday | 12pm Saturday | Alexandria 9am-4pm* & Waverley 7am-4pm |
| Tuesday | 12pm Sunday | Alexandria 9am-4pm* & Waverley 7am-4pm |
| Wednesday | 12pm Monday | Alexandria 9am-4pm* & Waverley 7am-4pm |
| Thursday | 12pm Tuesday | Alexandria 9am-4pm* & Waverley 7am-4pm |
| Friday | 12pm Wednesday | Alexandria 9am-4pm* & Waverley 7am-4pm |
| Saturday | 12pm Thursday | Waverley 7am-4pm |
| Sunday | 12pm Friday | Waverley 8am-3pm |
Picking up your orders
Please inform our friendly staff of your full name when you are collecting an order. Your products will already be packed in boxes and bags for transport. Payment must be processed at time of ordering for us to confirm your order. Wholegreen Bakery declines any responsibility for, or otherwise will not refund, compensate or remake any orders that are rejected when foods are no longer the same high quality of when they were initially prepared and the customer has been delayed in picking the order up or selected the wrong location, or otherwise due to an event that is outside of Wholegreen Bakery’s control.
Please email orders@wholegreenbakery.com.au with any further questions or call our orders number 02 8197 0002 Monday-Friday 8:30am-4:00pm.
How will my order be packed?
We normally pack orders in cake boxes and paper bags (or multiple boxes if you are buying in bulk). All items will be freshly made to order, suitable for you to consume in the next few days or in some cases freeze up to three months.
How should I store my products?
We recommend keeping your Wholegreen Bakery items refrigerated for up to three days from the collection date. If you freeze any of the items, defrost them in the fridge the night before consumption.
Our breads will stay fresh at room temperature for three days. If you’re going to freeze the bread, ensure you slice it before you freeze it. Most of our products can be frozen for up to three months from date of production (frittata and chouquettes are the only exception).
How should I heat my products?
For our individual pies, quiches and pasties we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 8-10 minutes.
For our family pies and quiches we recommend pre-heating your oven to 170 degrees fan-forced. Place your refrigerated item onto a tray and heat in the oven for 15-20 minutes.
What if I am running early/late to collect my order?
In most cases we have prepared and packed your products prior to trading for the day. If you are running early, your order should be available to collect if arriving in our trading hours. If you are running late, we normally have staff members on site for 30 minutes after closing. Unfortunately we will not be able to stay back and wait for you to arrive any later than 30 minutes after we close. If you’ve missed out on picking up your order, please let us know so that you can arrange a time to collect it the following day. We won’t be able to re-make orders if customers do not collect them on their allocated days.
How far in advance can I order?
30 days ahead for pickups and deliveries. For anything outside of this time frame please email: orders@wholegreenbakery.com.au
What if the product I want to order is not on the menu?
We have a wide range of products available to order online. However, we have other items only available in store due to their delicate nature, limited production days or short shelf life. Items that are only available to takeaway from our shop include: sandwiches, salads, pain au chocolat, fruit danish, pizzettas, frozen products and beverages. If you have a catering enquiry or a special request, please email us with at least 7 days notice: orders@wholegreenbakery.com.au
What do I do if I’ve been charged incorrectly or received an incorrect order?
We have several procedures in place to minimise the risk of incorrect payments or any missing items. If you’ve been charged incorrectly, please get in touch with us via email orders@wholegreenbakery.com.au or call us on 0400 083 040 and we will get this resolved as soon as possible for you.
Cancellations and refunds
An order may be cancelled only in writing via email to orders@wholegreenbakery.com.au with a minimum of 48 hours before the collection/delivery date. If a client cancellation occurs within 48 hours of pickup/delivery, the order is payable in full and is considered non-refundable. We strongly encourage our customers to verify all information and inform us as soon as possible when a cancellation is needed. In case of calamity, natural disaster, riots, Force Majeur or other events outside of Wholegreen Bakery’s control, a refund may not be issued.
Without limiting your rights under Australian consumer law:
- If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion; and
- If the problem is minor, you are entitled to a replacement
We are unable to provide a refund for change of mind or taste preference after we have processed your payment.
