Click & Collect ordering.

Click & Collect orders will be placed and paid for on our website with at least two days’ notice. Our stores can get extremely busy, so we cannot take future-dated orders in-store. This is the best way for us to capture all necessary details. Once orders are placed, they can be prepared and ready for pickup on your desired date during business hours. All items, including our bread, are made fresh, so we need two days to prepare your order.

Bondi Junction bakery is located at 110 Bronte Road, Bondi Junction – NSW, 2022

Alexandria bakery is located at 25 McCauley Street, Alexandria – NSW 2015

CBD Café is located in the foyer of The Alliance Francaise building, 257 Clarence Street, Sydney – NSW 2000

Pickup day	Orders deadline	Pickup available from
Monday	6 am Friday	Alexandria 7am-230pm & CBD Café 8am-3pm* Bondi Junction – 7 am-4 pm
Tuesday	6 am Sunday	Alexandria 7am-230pm & CBD Café 8am-3pm* Bondi Junction – 7 am-4 pm
Wednesday	6 am Monday	Alexandria 7am-230pm & CBD Café 8am-3pm* Bondi Junction – 7 am-4 pm
Thursday	6 am Tuesday	Alexandria 7am-230pm & CBD Café 8am-3pm* Bondi Junction – 7 am-4 pm
Friday	6 am Wednesday	Alexandria 7am-230pm & CBD Café 8am-3pm* Bondi Junction – 7 am-4 pm
Saturday	6 am Thursday	Alexandria 7am-230pm & CBD Café 8am-3pm* & Bondi Junction – 8am-3pm
Sunday	6 am Friday	Alexandria 8am-130pm & CBD Café 8am-3pm & Bondi Junction 8am-3pm

Picking up your orders

Please inform our friendly staff of your full name when collecting an order. Your products will already be packed in boxes and bags for transport. Payment must be processed when ordering so we can confirm your order. Wholegreen Bakery declines any responsibility for, or otherwise will not refund, compensate or remake any orders that are rejected when foods are no longer the same high quality as when they were initially prepared. The customer has been delayed in picking up the order, selected the wrong location, or otherwise, due to an event outside Wholegreen Bakery’s control.

Please email orders@wholegreenbakery.com.au with any further questions.

How will my order be packed?

We usually pack orders in cake boxes and paper bags (or multiple boxes if you buy in bulk). All items will be freshly made to order, suitable for you to consume in the next few days or, in some cases, to freeze up to three months. Please check your order upon pickup to ensure all items are correct before leaving the venue, so we can rectify it on the spot if a mistake has been made.

How should I store my products?

We recommend refrigerating your Wholegreen Bakery items for up to three days from the collection date. If you freeze any items, defrost them in the fridge the night before consumption.

Our breads will stay fresh at room temperature for three days. If you’re going to freeze the bread, ensure you slice it before you freeze it. Most of our products can be frozen for up to three months from the date of production (frittatas and chouquettes are the only exceptions).

How should I heat my products?

For our individual pies, quiches, sausage rolls, and spanakopitas, we recommend pre-heating your oven to 170 degrees Celsius fan-forced. Place your refrigerated item onto a tray and heat in the oven for 8-10 minutes.

We recommend pre-heating your oven to 170 degrees Celsius fan-forced for our family pies and quiches. Place your refrigerated item onto a tray and heat in the oven for 15-20 minutes.

What if I am running early/late to collect my order?

We usually prepare and pack your products before trading for the day. If you are running early, your order should be available to collect if arriving within our trading hours. If you run late, we usually have staff members on site for 30 minutes after closing. Unfortunately, we cannot stay back and wait for you to arrive any later than 30 minutes after we close. If you’ve missed out on picking up your order, please let us know so that you can arrange a time to collect it the following day. We won’t be able to remake orders if customers do not collect them on their allocated days.

How far in advance can I order?

30 days ahead for pickups and deliveries. For anything outside of this time frame, please email: orders@wholegreenbakery.com.au

What if the product I want to order is not on the menu?

We have a wide range of products available to order online. However, other items are only available in store due to their delicate nature, limited production days or short shelf life. Items available only to take away from our shop include: sandwiches, salads, frozen products and beverages. If you have a catering enquiry or a special request, please email us with at least 7 days’ notice: orders@wholegreenbakery.com.au

What do I do if I’ve been charged incorrectly or received an incorrect order?

We have several procedures to minimise the risk of incorrect payments or missing items. If you’ve been charged incorrectly, please email orders@wholegreenbakery.com.au, and we will resolve this as soon as possible.

Cancellations and refunds

An order may be cancelled only in writing via email to orders@wholegreenbakery.com.au with a minimum of 48 hours before the collection/delivery date. If a client cancellation occurs within 48 hours of pickup/delivery, the order is fully payable and is considered non-refundable. We strongly encourage our customers to verify all information and inform us as soon as possible when a cancellation is needed. A refund may not be issued in case of calamity, natural disaster, riots, Force Majeure, or other events outside of Wholegreen Bakery’s control.

Without limiting your rights under Australian consumer law:

1. If there is a significant fault or issue with our product, you are entitled to a refund or replacement at our discretion; and
2. If the problem is minor, you are entitled to a replacement

We cannot provide a refund for a change of mind or taste preference after processing your payment.